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Terms and Conditions
Introduction
Welcome to Lux Physio ("we," "us," "our," or "Lux Physio"). These terms and conditions ("Terms") govern your access to and use of our services, including our website luxphysio.com and luxphysio.co.uk (the "Website"), our future physiotherapy clinics, and any other services provided by Lux Physio (collectively, the "Services"). By accessing or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.
1. Definitions
1.1. "Client," "you," or "your" means any person who uses our services.
1.2. "Practitioner" means any physiotherapist or healthcare professional employed by or contracted with Lux Physio to provide services to clients.
1.3. "Appointment" means a scheduled session for the provision of physiotherapy or related services by a practitioner.
2. Use of Services
2.1. Eligibility: You must be at least 18 years old to use our Services. By using our services, you represent and warrant that you are 18 or older and that you agree to comply with these Terms.
2.2. Registration: Certain parts of our services may require you to register an account. You agree to provide accurate and complete information when creating an account and to keep this information up to date. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
2.3. Use Restrictions: You agree not to:
3. Appointments and Cancellations
3.1. Booking: Appointments can be booked via our Website or by phone. All bookings are subject to availability.
3.2. Cancellation and Rescheduling: You may cancel or reschedule an appointment by providing at least 24 hours' notice. Cancellations or rescheduling requests made with less than 24 hours' notice may incur a cancellation fee.
4. Fees and Payment
4.1. Fees: The fees for our services are as specified on our website or as communicated to you at the time of booking. We reserve the right to change our fees at any time, but any changes will not affect appointments already booked and paid for.
4.2. Payment: Payment is due at the time of booking or at the time of the appointment, as specified by Lux Physio. We accept various forms of payment as detailed on our Website.
4.3. Insurance: If you wish to use health insurance to pay for our Services, it is your responsibility to verify coverage with your insurer and to provide us with the necessary information to process your claim.
5. Health and Medical Information
5.1. Accuracy of Information: You agree to provide accurate and complete health and medical information to our practitioners. This information is necessary to provide appropriate care and to ensure your safety.
5.2. Confidentiality: All health and medical information provided to Lux Physio is confidential and will be handled in accordance with our privacy policy and applicable laws and regulations.
6. Disclaimer and Limitation of Liability
6.1. No Guarantee of Results: While our practitioners strive to provide the highest quality of care, Lux Physio makes no guarantees or warranties regarding the results of any treatment or the effectiveness of the services provided.
6.2. Limitation of Liability: To the fullest extent permitted by law, Lux Physio, its affiliates, and their respective officers, directors, employees, and agents shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the services, even if Lux Physio has been advised of the possibility of such damages.
7. Intellectual Property
7.1. Ownership: All content and materials on the Website, including but not limited to text, graphics, logos, images, and software, are the property of Lux Physio or its licensors and are protected by applicable intellectual property laws and trademarked.
7.2. Limited License: You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the Website and its content for your personal, non-commercial use, subject to these terms.
8. Privacy
8.1. Privacy Policy: Your use of our Services is also governed by our Privacy Policy, which is available on our Website. By using our Services, you consent to the practices described in the Privacy Policy.
9. Termination
9.1. Termination by You: You may terminate your account and stop using our services at any time by notifying us.
9.2. Termination by Lux Physio: We may terminate or suspend your access to the services at any time, without prior notice or liability, for any reason, including if you violate these Terms.
10. Governing Law and Dispute Resolution
10.1. Governing Law: These Terms and your use of the Services shall be governed by and construed in accordance with the laws of England and Wales.
10.2. Dispute Resolution: Any disputes arising out of or in connection with these terms or the services shall be resolved through negotiation in good faith. If a resolution cannot be reached, the dispute shall be submitted to mediation before resorting to litigation.
11. Changes to Terms
11.1. Modifications: Lux Physio reserves the right to modify these terms at any time. Any changes will be effective immediately upon posting on the website. Your continued use of the Services after any changes have been posted constitutes your acceptance of the revised terms.
12. Miscellaneous
12.1. Entire Agreement: These terms constitute the entire agreement between you and Lux Physio regarding your use of the services and supersede all prior agreements and understandings, whether written or oral.
12.2. Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
12.3. Waiver: No waiver of any term or condition set forth in these terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition.
Contact Information
If you have any questions about these Terms or our Services, please contact us at:
Lux Physio
Website: https://luxphysio.com using our 'Contact Us' form.
Or Email: bookings@luxphysio.com
These Terms and Conditions were last updated on [20/07/2024].